COVID-19 Restricted Operating Hours

IMPORTANT INFORMATION

On behalf of our family and staff I would like to personally extend our gratitude for your loyalty towards our Institutes. Your loyalty has allowed us to become one of the leading hearing health care service providers internationally and for that we are most grateful. Since 1975 we have changed tens of thousands of lives with better hearing and we trust that we will be able to continue our services to you once this terrible and life-changing Covid-19 pandemic is behind us.

We realize that the lockdown is extremely inconvenient for all of us but a necessary ruling for everybody’s health and safety. However, as a medical facility we also need to render services in time’s of crisis and we have decided to again open our facilities to minimize the inconvenience for our patients. We cannot do anything about the lockdown but we can help you not being isolated from your loved ones during this period.  

Please read the important information below as we look forward to once again welcoming you to one of our Ear Institutes.        

Kind regards and please stay safe!

Anita van der Merwe
Director and owner.


RESTRICTED HOURS

As a medical facility our Ear Institutes around the country will open again from Friday, 17 April 2020, but with restricted hours until the lockdown measures have been lifted. Be assured that we have all the necessary safety measures in place according to local and international (WHO) guidelines. We work on a strict ‘appointment only’ basis – Phone your local Institute and you will be automatically connected to one of our staff for assistance should the branch not be open. 

If you cannot get through to your local Institute, phone our national helpline on 0861-10-20-30 for assistance.

Please CLICK HERE to read important information before your appointment and what you can expect on arrival.

Thank you for adhering to all social distancing guidelines.  

Our operating hours from 11 May 2020 – moving forward!

MON – FRI
09:00 to 15:00
By Appointment!

Should the hours above not be convenient we will try our best to accommodate you earlier or later on the days stipulated.

Contact your nearest Branch for an appointment.


DRIVE THROUGH SERVICE

For the convenience and safety of our patients, some of our larger Institutes will offer a temporary ‘drive through’ service. 
We will collect your hearing aids at the car, do a mini service while you wait and return them to you.


Please contact your nearest Ear Institute about this service.


Please note than our normal 24-hour turnaround time for ear molds and hearing aid repairs is severely impacted due to the reduced number of flights which courier services normally make use of.  Most parcels are now delivered by road e.g. between Johannesburg and Cape Town / Durban / George etc. and this might result in longer delays. We apologize for any inconvenience this might cause and thank you for your understanding.

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